Privacy Policy

1. Information We Collect

1.1 Information You Provide to Us

We collect personal information that you voluntarily provide to us when you:

• Make a reservation at Promt Cafe
• Interact with our AI Sommelier system
• Create an account on our platform
• Subscribe to our newsletter or marketing communications
• Participate in surveys or promotional activities
• Contact us with questions or feedback

This information may include:

• Name, email address, and phone number
• Dietary preferences, restrictions, and allergies
• Food preferences, flavor profiles, and dining history
• Payment information (processed securely through third-party providers)
• Special occasion details and dietary goals

1.2 Information Automatically Collected

When you visit our website or use our services, we automatically collect certain information, including:

• IP address, browser type, and device information
• Pages viewed, time spent on pages, and navigation patterns
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Personalized Dining Experience

• To create customized menus based on your preferences and dietary needs
• To improve our AI algorithm's recommendations
• To remember your preferences for future visits

2.2 Service Delivery

• To process reservations and manage your bookings
• To process payments and prevent fraud
• To communicate with you about your reservations or orders
• To provide customer support and respond to your inquiries

2.3 Marketing and Communication

• To send you promotional offers, newsletters, and updates (with your consent)
• To notify you about special events, new menu items, or exclusive experiences
• To conduct surveys and gather feedback to improve our services

2.4 Analytics and Improvement

• To analyze trends and customer behavior to improve our AI technology
• To enhance our website functionality and user experience
• To develop new features and services

3. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

3.1 Service Providers

We work with trusted third-party service providers who help us operate our business, including:

• Payment processors
• Cloud storage providers
• Email and marketing platforms
• Analytics services
• Reservation management systems

These providers are contractually obligated to protect your data and use it only for the services they provide to us.

3.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of others.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement robust security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure servers and data centers
• Regular security audits and vulnerability assessments
• Limited access to personal data on a need-to-know basis
• Employee training on data protection and privacy

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

5.1 Access and Portability

You have the right to request access to the personal information we hold about you and receive a copy in a portable format.

5.2 Correction

You can request that we correct any inaccurate or incomplete personal information.

5.3 Deletion

You may request that we delete your personal information, subject to certain legal exceptions.

5.4 Opt-Out

You can opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

5.5 Data Restriction

You may request that we restrict the processing of your personal information under certain circumstances.

To exercise any of these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Deliver personalized content and advertisements
• Analyze website traffic and performance

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete it promptly.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. International Data Transfers

Your information may be transferred to and processed in countries outside of your country of residence. These countries may have different data protection laws. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by email or through a prominent notice on our website. The "Last Updated" date at the top of this policy indicates when it was last revised.

12. Contact Us